ROLE RESPONSIBILITY EXAMPLES:

1. Technical Skills

· Provide a range of professional hair services including cutting, colouring, styling, and treatments

· Operate salon equipment and use professional products skilfully and safely

· Perform advanced colouring techniques such as balayage and ombre

· Execute precision haircuts for various hair types and styles

· Conduct chemical treatments like perms and straightening independently

· Create complex updos and special occasion styles

2. Client Relations

· Conduct personalised consultations to understand client needs and recommend suitable hairstyles

· Maintain a loyal client base through excellent customer service and consistent, high-quality results

· Resolve client concerns promptly and professionally to maintain salon reputation

· Educate clients on proper hair care and maintenance

· Build strong relationships with regular clients

· Handle challenging client requests with professionalism

3. Professional Development

· Stay current with latest hair trends and techniques through ongoing education and industry events

· Attend advanced training courses to expand skill set

· Participate in hair competitions to challenge skills and gain recognition

· Collaborate with product companies to learn about new innovations

· Develop a strong professional network within the industry

· Maintain an up-to-date, diverse portfolio of work

4. Leadership and personal leadership

· Assist in training new team members on basic techniques

· Take on mentoring responsibilities for apprentices

· Contribute ideas and feedback in team meetings

· Help coordinate small team projects or events

· Demonstrate leadership in maintaining salon standards

· Provide peer support and knowledge sharing

5. Salon Operations

· Manage appointments efficiently and maintain accurate service records

· Participate in salon management tasks including inventory control

· Contribute to maintaining a clean and organised work environment

· Assist in implementing new salon procedures or services

· Participate in staff meetings and contribute ideas for improvement

· Help train new staff on salon operations and procedures

6. Health & Safety

· Ensure a clean and sanitary work environment, adhering to health and safety standards

· Take responsibility for the safe use and maintenance of styling tools and equipment

· Educate clients on safe hair care practices

· Stay updated on health and safety regulations in the beauty industry

· Contribute to the salon's safety culture by setting a good example

· Assist in conducting regular safety audits

7. Business Development and Marketing

· Promote and sell hair care products and services

· Utilise social media to showcase work and promote salon services

· Contribute to salon's growth through client retention strategies and attracting new customers

· Participate in local marketing initiatives and community events

· Develop and maintain a strong personal brand within the salon

· Collaborate with colleagues on cross-promotion of services