ROLE RESPONSIBILITY EXAMPLES:

1. Technical Skills

• Demonstrate mastery in advanced hair techniques, including complex colour treatments and precision cutting

• Specialise in challenging services such as colour correction, hair extensions, and avant-garde styling

• Develop innovative cutting and styling techniques

• Perform advanced chemical treatments and corrective procedures

• Create editorial and runway-ready hairstyles

• Adapt techniques for diverse hair types and textures, including multicultural hair

2. Client Relations

• Build and maintain a loyal high-end clientele through exceptional service and personalized experiences

• Handle complex client requests and provide solutions for challenging hair concerns

• Manage and resolve escalated client issues with professionalism and tact

• Provide expert advice on hair care, styling, and trend adaptation

• Cultivate long-term client relationships through personalized service strategies

• Mentor junior staff on effective client communication and relationship building

3. Professional Development

• Pursue advanced education and certifications to maintain cutting-edge skills

• Potentially present at industry conferences and seminars

• Seek opportunities for editorial work and fashion shows

• Engage in continuous learning about business management and leadership

• Stay informed about scientific advancements in hair care and color technology

• Potentially develop own techniques or product lines

4. Leadership and Mentoring

• Mentor and train junior stylists, improving their technical skills

• Conduct regular training sessions on new techniques, products, and industry trends

• Provide constructive feedback and performance evaluations to junior team members

• Assist in the recruitment and assessment of new stylists

• Develop training programs and materials for the salon

• Foster a positive and collaborative team environment

5. Salon Operations

• Support salon management in daily operations and decision-making processes

• Contribute to the development of salon policies, procedures, and service standards

• Assist in financial management aspects such as pricing strategies and cost control

• Help manage staff scheduling and workload distribution

• Participate in long-term business planning and goal setting

• Oversee quality control measures across all salon services

6. Health and Safety

• Ensure compliance with health and safety regulations among all team members

• Maintain an impeccable standard of cleanliness and hygiene in the salon

• Conduct safety training sessions for junior staff

• Stay informed about updates to industry health and safety standards

• Develop and implement improved safety protocols as needed

• Manage any health and safety incidents, including proper documentation and follow-up

7. Business Development and Marketing

• Contribute to salon marketing strategies and promotional activities

• Represent the salon at industry events, shows, and competitions

• Collaborate with product companies to organize and conduct in-salon training events

• Develop strategies to expand the salon's service offerings and client base

• Mentor junior staff in effective marketing and sales techniques

• Analyze market trends and competitor activities to inform business strategies